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Customer Service
It is 7 times more expensive to find a new customer than it is to retain an existing one. This is just one reason to use TCB to evaluate your current customer service practices. Once the assessment phase is complete, TCB can also assist you with retraining your staff and/or implementing new systems to help you better serve your customer base.
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TCB Marketing Tip 12
Know your customers
The more you know about your customers, the better you will be able to communicate with them in a meaningful way.
Communicate, communicate, communicate
Repetition is important in marketing. The more someone sees your logo, or hears your business name, the more likely they are to remember your business when they're in need of your product or service. |
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